All the prices shown in our shop are in US dollars.
I just placed an order and I want to change it or add to it.
Absolutely, you can change your order or add as long as we haven’t already sent it out! Simply call or email us with your contact info and we will gladly help you out over the phone. 423-375-0936, or email@example.com
I need to cancel my order, what do I do?
Give us a call 716-220-8431 or email us firstname.lastname@example.org. We will take care of you.
My order will not go through, what do I do?
Try refreshing your browser cache as a first step. It is also a good idea to verify that all of your shipping and credit card information is entered correctly.
For our international customers, you may have to call your credit card company to let them know it is you using your card.
Still having troubles?
Contact us: 716-220-8431
Not sure if your order went through?
Worried you ordered twice?
Contact us Monday to Friday 8:30am-5:00pm EST by phone or email.
Can I place an order over the phone?
Yes, absolutely! We love assisting you choose your perfect gem. Office hours are Monday to Friday 9am-4:30pm EST. Please note we tend to be re-connecting, and travelling to new places on public holidays.
What should I do if I did not receive an order confirmation?
Check your spam, TD news doesn’t belong there! Worried you may have entered the wrong email address? Contact us, we’ll look into it promptly.
716-220-8431 Monday to Friday 8:30am-5pm EST, or email@example.com.
Do you repair malas?
At this time we do not offer a repair service.
Will my jewelry look the same as in the picture?
Each piece of jewelry is hand made by our fabulous Mala Makers. Each piece will vary due to its uniqueness. Our stones are all natural gemstones, making each one unique in colour, vibration and property. Your mala is unique like you are, and we hope that you embrace the individualism of each piece.
I can’t find an item that I saw last week, what should I do?
We have many Limited Edition items in our shop, so if it is not on the website, it may have been manifested by another TD tribe member.
Are all Malas the same length?
Great Question. Each Mala design varies in length, this is based on the stones used in the creation. As a guideline: Sandalwood Malas are longer than Rudraksha and Rosewood Malas due to the size of the wooden beads. We provide a pretty accurate length estimate on the products description page.
How do I care for my Mala?
Although we know that you love your malas and want to take them everywhere, please treat them with care. They are not meant to be worn during yoga practice or any vigorous activity. Treat your malas with love, respect and sensitivity, as they are hand made. Malas are a sort of rosary and although they may be worn as a constant reminder to stay focused on our journey they should be worn and hung with care.